FAQs
🧴 Frequently Asked Questions
Everything you need to know about our products, shipping and policies.
🚚 Shipping & Delivery
How long does shipping take?
Orders are processed within 1–2 business days. Delivery times typically range between 5–10 business days depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on selected orders. Any applicable shipping fees will be calculated at checkout.
Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking number via email.
🔄 Returns & Refunds
Can I return my order?
Yes, we accept returns within 14 days of delivery. Products must be unused and in their original packaging.
What if my product arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours and we will arrange a replacement or refund.
🧪 Products
Are your products authentic?
Yes, all our products are 100% authentic and sourced from trusted Korean skincare suppliers.
Are your products suitable for sensitive skin?
Most of our products are formulated to be gentle, but we always recommend doing a patch test before full use.
How do I choose the right product for my skin?
You can explore our collections based on skin concerns or contact our support team for personalized recommendations.
📦 Orders
Can I modify or cancel my order?
Orders can only be modified or cancelled within a short time after purchase. Please contact us as soon as possible.
I entered the wrong address, what should I do?
Contact us immediately. If the order has not yet been shipped, we will update it for you.
💬 Need more help?
If you have any other questions, feel free to contact us at:
support@velmora-cosmetics.com