Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, contact us at support@velmora-cosmetics.com.

If your return is accepted, we’ll send you instructions on how and where to send your package.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method within 5-10 business days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged.

Non-returnable items
Certain items such as opened skincare products cannot be returned for hygiene reasons.